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  • Home / FAQ

    FAQ

    Welcome to the Nand & Brothers Engineering Works FAQ section. We have compiled a list of frequently asked questions to help you find quick and useful answers regarding our wide range of industrial safety products—including Personal Protective Equipment (PPE), Safety Helmets, Gloves, Safety Footwear, High-Visibility Jackets, Fall Protection Equipment, and B2B order placements. If you need further technical assistance or custom quotations, please feel free to reach out to our support team.

    1. What does Nand & Brothers Engineering Works offer?

    Nand & Brothers Engineering Works is a leading manufacturer and supplier of certified industrial safety products, PPE, safety footwear, protective gloves, high-visibility workwear, and engineering safety solutions based in Kanchrapara, West Bengal.

    2. How can I place a bulk or retail order?

    You can browse our online catalog, select products, and proceed to checkout for standard orders. For bulk industrial requirements or custom B2B quotations, you can submit an inquiry form or contact our sales team directly.

    3. Are your safety products certified?

    Yes, all our personal protective equipment (PPE) and industrial safety gear adhere to recognized quality and safety standards (such as IS, EN, or CE standards wherever specified) to ensure maximum workplace safety.

    4. Do you offer custom branding on safety gear?

    Yes, we provide custom logo printing and branding services for corporate clients on items like safety helmets, high-visibility jackets, and workwear uniforms for bulk orders.

    5. How can I track my shipment?

    You can track your order dispatch and delivery status anytime using the Track Order Panel on our website by entering your Order ID or registered phone number.

    6. What payment methods do you accept?

    We accept UPI, Credit/Debit Cards, Net Banking, Direct Wire Transfers (NEFT/RTGS for B2B invoices), and Cash on Delivery (COD) for eligible standard delivery orders.

    7. What is the standard delivery timeline?

    Standard stock items are usually dispatched within 1 to 2 business days and delivered across India within 3 to 7 business days depending on location and freight transport modes.

    8. What should I do if I receive damaged or incorrect items?

    If your package arrives damaged or items are missing/incorrect, please notify our team within 24 to 48 hours of delivery with inspection images/videos and order details for prompt replacement support.